Introduction

Welcome to Nikkami Aulaad LLP (“Nikkami Aulaad”, “we”, “us”, or “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy (“Policy”) outlines how we collect, use, protect, and share your information when you use our website and/or mobile application (collectively referred to as the “Platform”).

By accessing or using our Platform, you agree to the practices described in this Policy. Please review it periodically, as it may change without prior notice. This Policy applies to all current and former visitors and users of our Platform.

Information We Collect

We collect information that helps us enhance your experience, fulfil your orders, and improve our services. The information collected includes:

1. Information You Provide to Us

We collect and store any information you submit while using our Platform. This includes, but is not limited to:

  • Name, username, and password

  • Contact details (email address, phone number, address)

  • Date of birth and gender

  • Payment information (bank account details, credit/debit card information, etc.)

  • Any other personal data you provide

Note: You may choose not to provide certain information, but it might limit your access to some Platform features.

2. Information Collected Automatically

When you interact with our Platform, we automatically collect certain information such as:

  • IP address and geolocation data

  • Device ID and device type

  • Browser type and device information

  • Purchase history

  • Platform usage data (including browsing patterns, session data, and interactions)

We may use cookies, flash cookies, JavaScript, and similar technologies to analyse trends, track user movements, and gather demographic information.

3. Information from Third Parties

We may receive information about you from external sources, such as:

  • Social media platforms (e.g., user name, profile photo, email, and friends list)

  • Business partners and commercially available databases

By connecting with social media services, you authorize us to collect and use this information according to this Policy.

How We Use Cookies

Cookies are small files placed on your device to recognize your preferences and enhance your browsing experience. We use cookies to:

  • Personalize your experience

  • Recommend products

  • Serve targeted advertisements

You can manage or disable cookies through your browser settings. However, disabling cookies may impact your ability to use some features of our Platform.

How We Share Your Information

We respect your privacy and will never sell your personal information. We only share your data in the following cases:

1. Third-party Service Providers

We engage trusted third-party partners to perform functions such as:

  • Order fulfilment and delivery

  • Payment processing

  • Marketing support

  • Data analysis

These partners have access only to the information necessary to perform their tasks and are obligated to use it solely for that purpose.

2. Legal Compliance

We may disclose your information when required by law or to:

  • Verify your identity

  • Investigate or prevent fraud, cyber incidents, and illegal activities

  • Enforce our Terms of Use

3. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the business transaction.

4. With Your Consent

In cases other than those listed above, we will notify you before sharing your information and allow you to opt out.

Information Security

We employ appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse. While we take strong measures to safeguard your data, no system can guarantee absolute security. We are not responsible for breaches arising from events beyond our control, including cyberattacks or acts of government.

Links to Other Websites

Our Platform may include links to third-party websites. Please note that once you leave our Platform, we have no control over the external site’s privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

Your Choices

You have options regarding your personal information:

  • Update or Modify: You can update your personal information at any time.

  • Opt-out: You can unsubscribe from our emails and marketing communications by contacting customer support.

  • Data Deletion: You may withdraw your consent or request deletion of your data. This may limit your access to some Platform features.

  • Account Deletion: You can delete your account from the ‘My Account’ section on our iOS app.

Grievance Redressal

If you have any questions, concerns, or grievances regarding this Policy or your personal information, please contact us:

Name: Kapil
Email: support@nikkamiaulaad.com
Working Hours: Monday to Saturday, 09:00 AM to 07:00 PM